A BETTER WAY TO CLEAN
About Us
West Side Laundry was created with family and community at the center of everything we do. This is more than just a laundromat to us — it is a place we hope will serve as a clean, safe, welcoming space for the people in this neighborhood for years to come.
This building has been abandoned for over a decade, and then the renovations and opening has been four years in the making. What many may see as just a renovation represents years of vision, setbacks, persistence, and hard work behind the scenes. There were plenty of moments when it would have been easier to walk away, but we did not give up. We stayed committed because we believe this community deserves investment, care, and spaces that reflect pride in the neighborhood.
Our goal is to bring new life to this building, and community, in a way that benefits the families and residents around it. We want West Side Laundry to be more than a place to wash clothes — we want it to be a business rooted in service, reliability, and respect for the community we are proud to be part of.
This project is a reflection of resilience, faith in the future, and a commitment to improving the area one step at a time. We are excited to open our doors and be a part of the neighborhood’s continued growth.
About Us
Our Values
Customer First
We put our customers first by delivering attentive service, consistent quality, and a hassle-free experience every time.
High Quality
We’re committed to high quality in every detail, ensuring your garments receive the best care with every visit.
Local Community
As a proud local business, we’re dedicated to supporting our community with trusted, reliable garment care.
Still Have Questions?
General & Store Policies
What are your hours?
Monday: 7am-8pm
Tuesday: closed
Wednesday: closed
Thursday: 7am-8pm
Friday: 7am-8pm
Saturday: 7am-8pm
Sunday: 9am-8pm
* Last wash is 60 minutes before closing.
Where are you located?
We’re at 1015 Lancaster Ave, Wilmington DE 19805. Parking is available on the street and in the future will be available in the parking lot we are developing next door.
How do I contact you?
Email: service@wslaundry.com
Phone/Text: (302) 476-8934
For urgent in-store issues, please speak with an attendant (when on-site).
Do you have attendants on-site?
Yes.
Is your laundromat safe and monitored?
Yes. The store is well-lit and monitored by security cameras in public areas for customer safety.
What if a machine stops mid-cycle or doesn’t work?
Please notify us right away:
• During staffed hours: tell an attendant
• Anytime: email service@wslaundry.com with the machine number and what happened
Do you offer refunds?
If a machine malfunctions, we’ll make it right based on the situation (re-run cycle, credit, or refund). Report issues promptly.
Do you have a lost and found?
Yes. Items are held for 20 days. After that, unclaimed items may be donated.
Can I bring children?
Yes — children must be supervised at all times for safety. There is a small children’s area offering small toy and coloring to keep them occupied.
Wash – Dry – Fold (Drop-Off Service)
Do you offer wash, dry, and fold?
Yes. Drop off your laundry and we’ll wash, dry, fold, and bag it neatly.
What is the turnaround time?
Typical turnaround is 24-48 hours. Rush service may be available.
Is there a minimum weight?
Yes — our wash-dry-fold minimum is 15 lb per order.
How is wash-dry-fold priced?
Drop Off Service
15 Lb Minimum
Wash & Dry (No Fold)
Standard Service (24–48 Hours).................$1.25/Lb
Same Day Service: .....................................$2.00/Lb
Wash, Dry & Fold
Standard Service (24–48 Hours) ................$1.75/Lb
Same Day Service: .....................................$2.50/Lb
Extras:
Special Detergent: ..........................................$0.25/Lb
Fabric Softener: ...............................................$0.10/Lb
Do you separate lights and darks?
By default, we wash together unless you request separation. Separation is available for $6.50 per extra bag.
Can you use my detergent?
Yes — we can use your detergent if you provide it and label it. Otherwise, we use standard commercial detergent.
Do you handle delicates?
We can accommodate delicates if they are clearly labeled and bagged, but some delicate items may be wash-at-your-own-risk. For best results, choose “hang dry” items to be returned un-dried.
What if my laundry has stains?
We do not guarantee stain removal, but we’ll do our best using standard wash methods. For best results, treat stains before drop-off.
What items do you NOT accept for wash-dry-fold?
For safety and equipment protection, we do not accept items with excessive pet hair, oil/grease rags, chemicals, mold, or biohazards.
Pickup & Delivery
Do you offer pickup and delivery?
Yes — pickup and delivery is available in via Uber integrated within our app.
How do I schedule pickup and delivery?
See attendant or call our store to walk through the steps.
What is the minimum order?
Minimum order is 15 lb.
Who delivers my laundry?
Delivery is handled by Uber driver services and orders are tracked with the same.
What should I do to prepare my laundry for pickup?
Place laundry in bags, label if needed, and set it at front desk / porch / concierge during your selected pickup window.
Subscription Plans (Wash – Dry – Fold Memberships)
What are your subscription plans?
We offer monthly wash-dry-fold plans:
Single Plan..........................................................$79 / Month
* Pick Up & Delivery Add-On....................+ $25/ Month
* Up To 50 Lbs Included
Senior Plan (60+ Only)........................................$72 / Month
* Pick Up & Delivery Add-On....................+ $25/ Month
* Up To 50 Lbs Included
* Valid Id Required
Couples Plan.......................................................$155 / Month
* Pick Up & Delivery Add-On....................+ $35/ Month
* Up To 100 Lbs Included
Family Plan........................................................$315 / Month
* Pick Up & Delivery Add-On....................+ $50/ Month
* Up To 200 Lbs Included
* 25 Lb Minimum Per Visit Or Pickup
* Unused Pounds Do Not Roll Over
* Additional Pounds Billed At $1.75/Lb
* 24–48 Hour Turnaround • Same-Day Available
* Corporate/ Commercial Plans Available
(Plan terms apply; see details at checkout.)
Does my plan renew automatically?
Plans renew monthly and you can cancel anytime before your renewal date.
What happens if I go over my monthly pounds?
Additional laundry is billed at $1.75/lb at the time of service.
Do unused pounds roll over?
No.
Can I pause my subscription?
Yes, you can pause or cancel anytime before your renewal date.
Can I share a subscription with family members?
Plans may be shared within the same household only.
Commercial & Community
Do you serve businesses (salons, spas, restaurants, Airbnb hosts)?
Yes — we offer commercial laundry solutions for most business types. Email service@wslaundry.com for business rates and scheduling.
Do you offer bulk pricing or recurring accounts?
Yes. Recurring accounts and bulk service are available for qualified customers.